General Terms and Conditions

TogetherSamen Version: April 2026

1. Definitions

• Therapist/Practice: TogetherSamen, the sole proprietorship of K.J. Pope.

• Client/Participant: The natural person utilizing the services of TogetherSamen.

• Services: Psychosocial therapy, coaching, ACT community therapy, meditation & mindfulness classes.

2. Applicability

These terms apply to all offers, appointments, and agreements between TogetherSamen and the Client/Participant.

3. Formation and Withdrawal

• Formation: An agreement is established once TogetherSamen confirms the registration. The participant receives a confirmation via email containing the agreed-upon arrangements, dates, and these general terms and conditions. TogetherSamen reserves the right, based on the information provided by the participant (e.g., during intake), to decide not to admit a candidate to an activity if it is deemed unsuitable.

• Cooling-off period: For agreements concluded at a distance (website, email, or telephone), a 14-day statutory withdrawal period applies, unless the service begins within this period with the client’s explicit consent.

4. Payment Terms

• Individual Sessions: Invoiced after the session. Payment is due within 14 days.

• ACT community therapy: Full payment must be settled via invoice at least 1 month (4 weeks) prior to the start.

• Meditation & mindfulness classes: Payment must be completed in full via invoice prior to the start of the class.

5. Cancellation and No-Show Policy

• Introductory meeting: Must be cancelled at least 2 hours in advance; otherwise, a €25 fee applies.

• Individual Session: Must be cancelled at least 24 hours in advance; otherwise, 100% is charged.

• ACT community therapy scale:

  • Up to 6 weeks before start: 100% refund.

  • 6 to 4 weeks before start: 50% fee due.

  • 4 to 2 weeks before start: 75% fee due.

  • Less than 2 weeks before start: 100% due (no refund).

• During ACT community therapy: Due to the nature of the therapy, it is important to commit to the pre-scheduled dates. If you cannot attend sessions after the therapy has commenced, no reimbursement is offered; however, suitable alternatives may be explored together.

• Meditation & mindfulness classes: No reimbursement for late arrivals or non-participation.

6. Confidentiality and Privacy

Personal data is processed according to GDPR (AVG) and NFG guidelines. Medical records are kept for 20 years (WGBO) and financial records for 7 years.

7. Liability

TogetherSamen has an obligation of effort, not result. Participation in therapy, coaching, or training is entirely at one’s own risk. If in doubt about one’s health, the participant is advised to consult their GP or co-treating professional for approval. Any specific complaints must be discussed with the therapist. The participant remains fully responsible for their own well-being. TogetherSamen is not liable for any physical or personal injury resulting from participation, unless caused by intent or gross negligence. Liability is limited to direct damage and capped at the amount paid out by the professional liability insurance. TogetherSamen is never liable for indirect or consequential damages, such as loss of income.